FAQ

FAQ

If you didn’t find your answer in our FAQs, please feel free to contact us. Send us your questions, concerns and/or feedback

ACCOUNT

You may go to https://www.kfc.com.ph/MyAccount and update your account details including addresses, contact details, and communication opt-in details.
We do not send unsolicited communications to our customers. You may update your opt-in details by going to https://www.kfc.com.ph/MyAccount

You may also visit https://www.kfc.com.ph/PrivacyPolicy to know more about our data privacy policy.
You can update your contact and address details for fast and quick ordering. You may also save your favorite items and receive notifications for exciting deals and new product offerings.

ORDERING

We have many ways you can order! You may go to our stores for Dine-In, Take-Out, Drive-Thru (depending on location), Park & Go (depending on location), Hotline (Metro Manila: 88-87-8888 Outside Metro Manila #887-8888), or Online Delivery or Pick-up through Facebook Chat, GCash GLife, or our website. (https://www.kfc.com.ph/menu/overview) and App (Available on Android and Apple Store).
We accept cash, mobile payments, electronic bank transfers, KFC Gift Certificates, KFC electronic/digital vouchers,  and Philippine-issued credit and debit cards.
We don't have a minimum order amount but we do charge a fixed delivery fee of only Php 49.
We have special products and offers for other points of purchase, follow us on Facebook to keep updated: https://www.facebook.com/kfcphilippines
We have exclusive deals for our online customers. Please visit https://www.kfc.com.ph/menu/deals and check out our latest deals.
We sometimes give out special vouchers for added discounts or offers. You may input these during the checkout process. Simply type in the voucher code in the Coupon Box and click Apply.  Please check the terms and conditions for the validity and mechanics of each voucher.
Yes, we offer special discounts like for Senior Citizens or Persons with Disabilities. They can be found at the checkout page. Simply select your discount type, input your corresponding discount ID, and click Apply.
Please note the special discounts are not valid with any other promos or offers.
You will only receive an email/SMS confirmation and order number after you complete the order transaction.
You may also check the status of your order by going to https://www.kfc.com.ph/order-tracking
Alternatively, you may also reach out to our hotline to check on the status of your order:  (Metro Manila: 88-87-8888 Outside Metro Manila #887-8888).
We strive to provide you with access to our products at any time. Unfortunately, some stores may not be able to cater to you immediately, or they are closed at the time of ordering.
You may select Pick-up as an option for other nearby stores. Alternatively, you may order from our partners: GrabFood, and FoodPanda for deliveries.
For cancellation of delivery transactions, please call our hotline 88-87-88-88 (Metro Manila) or #887-8888 (outside Metro Manila).
Our hotline is available from 9 AM to 9 PM.
If you still cannot reach our hotline, our staff might have been engaged in other calls which placed your call in the queue.
You may also place an order via this app or our delivery website, www.kfc.com.ph

ABOUT US

Use our restaurant finder to search for a KFC near you - https://stores.kfc.com.ph/
Alternatively, you may also search for “KFC near me” on Google to find our nearest stores.
Use our restaurant finder to search for a KFC near you and see their operating hours - https://stores.kfc.com.ph/
Alternatively, you may also search for “KFC near me” on Google to find your nearest stores and see their operating hours.
You may inquire from any of our branches about availing of our Gift Certificates. Kindly note that GCs are subject to availability per store.
You may visit https://www.kfc.com.ph/TermsAndConditions for more information on our policies on the availment and use of Gift Certificates
You may get in touch with our Catering Manager, Ms. Maricar Reyes, for assistance regarding food quotation and party packages. You may reach her through 02-3701253 and 0917-8899348. You may also send her an email at maricar.reyes@kfc.ph.
That’s one secret we’ll never tell.
Yes, 100% of our chicken is real!
KFC restaurants in Davao, Gensan, CDO, and Zamboanga whose HALAL-certification only covers the chicken being supplied by San Miguel Corporation.
Yes. We regularly carry out inspections to ensure all our restaurants meet KFC standards of excellence.
We abide by the health and safety guidelines set forth for each region, including but not limited to the following:
  1. Proper social distancing
  2. Wearing face masks, gloves, and hairnets.
  3. Handwashing every 30 minutes or as needed
  4. Regular sanitization of high touch point areas including counters and door handles
  5. Our chicken is cooked at 170 degrees C in a sanitized kitchen.
  6. Every meal goes through a 34-point quality check.
  7. Once your chicken leaves our fryers, the first hands to touch it are yours.
All of our food is cooked and held in accordance with stringent food safety standards. Cooking and holding times vary depending on the menu item.
For sponsorship inquiries, please send your proposal to Ms. Leony Enriquez at leony.enriquez@kfc.ph
If you are applying to be a part of our in-store team, you may proceed directly to any of our stores to apply. For other positions please send your resume to careers@foodgroup.ph
You may visit https://corporate.kfc.com.ph/who-we-are/ and get more information including Franchising Opportunities, or explore a promising Career with us.

If you didn’t find your answer in our FAQs, please feel free to contact us. Send us your questions, concerns and/or feedback.