TERMS AND CONDITIONS
Thank you for visiting KFC.COM.PH! Please be sure to read the Terms and Conditions contained in this document carefully since any use of this application constitutes your acceptance of the Terms and Conditions set out herein.
For the purposes of this application, reference to “KFC Philippines” or “KFC” shall be understood to mean the KFC operating companies in the Philippines, and their related, affiliated and/or subsidiary companies.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We use customer information to provide service. While we use all reasonable attempts to ensure accuracy and completeness of information, you agree that it is your responsibility to monitor any changes to the information contained on this application.
Customers are required to provide, when requested, with additional verification requirements vis-a-vis personal details and payment information, and allows for it to reserve the right to cancel and/or reverse transactions based on failure to comply.
You also agree that KFC Philippines has the right to deactivate partially or totally any media file or comment that is against proper language expressions, is defamatory, contains implicit or explicit sexual content, is subject of a reasonable complaint by any person or entity in writing, we find violative of existing laws or governmental rules and regulations or may give rise to any action or liability on the part of KFC Philippines.
TRANSMISSION OR POSTING
Any non-personal information, communication or material you transmit to this application by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as non-confidential and non-proprietary.
Anything you transmit or post becomes the property of KFC Philippines and you hereby authorize KFC Philippines to use the same for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, KFC Philippines is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this application. Any such use is without compensation to the party submitting such ideas, artwork, inventions, developments, suggestions or concepts.
By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that KFC Philippines's use will not violate any third party's rights. KFC Philippines is under no obligation to use the information submitted.
INTELLECTUAL PROPERTY RIGHTS
All copyright and other intellectual property rights in all text, images and other materials on this application are the property of KFC Philippines or are included with the permission of the relevant owner.
You are permitted to browse this application. No reproduction of any part of this application may be done nor shall it be modified or incorporated in any other work, publication or application.
The trademarks, logos, characters and service marks (collectively 'Trademarks') displayed on this application belong to KFC Philippines. Nothing contained on this application should be construed as granting any license or right to use any Trademark displayed on this application. Your use/misuse of the Trademarks displayed on this application, or on any other content on this application, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that KFC Philippines will aggressively enforce its intellectual property rights to the fullest extent of the law including criminal prosecution for serious offences.
All intellectual property, including but not limited to trademarks, service marks, tradenames (collectively the 'Marks') are in this site are proprietary to KFC, its licensors or to other respective owners. They may not be used, in any form or manner, or for any purpose without the prior written consent of KFC.
LINKS TO OTHER APPLICATIONS OR WEBSITES
Links on KFC Philippines applications may take you outside the KFC Philippines network and KFC Philippines accepts no responsibility for the content, accuracy or function of these other applications or websites. The links are provided in good faith and KFC Philippines cannot be held responsible for any subsequent change in other applications to which we provide a link. The inclusion of any link to other applications or websites does not imply endorsement by KFC Philippines. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other applications that you visit.
WARRANTIES AND DISCLAIMERS
You must not publish in this application any copyrighted material unless you are the owner of it or you have received written authorization to use the copyrighted material
KFC Philippines gives no warranties that this application will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this application will be uninterrupted or error-free; that this application will be secure; that any advise or opinion obtained from KFC Philippines through this application is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed.
We receive the right to restrict or terminate your access to this application or any feature of this application or any feature or part thereof at any time.
KFC Philippines or any other party involved in creating, producing or delivering this site shall not incur any liability or responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of this application or arising from any other application you access through a link from this application or from any actions we take or fail to take as a result of any electronic mail messages you send us.
KFC Philippines or any other party involved in creating, producing or delivering this application shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this application is subject to change without notice.
To the maximum extent permitted by applicable law, you expressly waive all claims against KFC Philippines, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this application.
You are prohibited from doing any act that KFC Philippines in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this application including but not limited to:
(i) Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) right or any other legal right of individuals;
(ii) Using this application to defame or libel KFC Philippines, its employees or any other companies, entities or individuals, or acting in such a way that brings into disrepute the good name of KFC Philippines;
(iii) Uploading files that contain viruses that may cause damage to the property of KFC Philippines or the property of other individuals;
(iv) Posting or transmitting to this application any non-authorized material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of KFC Philippines or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful or render KFC Philippines liable under its existing contracts with third parties.
(v) And such other acts analogous to the foregoing.
ABILITY TO ACCEPT TERMS AND CONDITIONS OF USE
You affirm that you are either at least 18 years of age or an emancipated minor or possess legal parental consent to be able to and be competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties contained in this Terms and Conditions of Use, and abide by and comply with the same.
JURISDICTION AND GOVERNING LAW
KFC Philippines materials and information appearing on this application are intended for Philippine users only. KFC Philippines makes no representation that the materials and information found on this application are appropriate or available in locations other than the Philippines.
You agree that any controversy or claim arising from or pertaining to the use of this application shall be governed by Philippine law and be submitted to the exclusive jurisdiction of the courts of Quezon City, Philippines.
LEGAL NOTICE UPDATE
We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.
RESTRICTIONS ON USE
Materials from kfc.com.ph and any other World Wide Web site owned, operated, licensed, or controlled by KFC Philippines may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of KFC Philippines. Modification or use of the materials without the prior written consent of KFC Philippines constitutes a violation of KFC Philippines’ intellectual property rights. The material in this site is provided for lawful purposes only. If you download software from our site, the software, including all files, images, contained in or generated by the software, and accompanying data (together, the 'Software') are deemed to be licensed to you by KFC. Neither title nor intellectual property rights are transferred to you, but remain with KFC, who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a simplified form.
TERMS OF DELIVERY
KFC reserves the right, in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or to refuse any service to any customer for any reason attributable to the unavailability of the items ordered, or other circumstances and conditions beyond the control of KFC which would render impossible or delay the fulfillment of its obligations; Verification of any information may be required prior to the acceptance or delivery of any order. Upon delivery, you agree to pay in cash or credit card all fees and charges incurred in connection with your order, including any and all applicable taxes, at the rate in effect when the charges were incurred. If you wish to cancel your order prior to delivery, you may call KFC Delivery (02-88878888). KFC, however, reserves the right to refuse cancellation in case order has already been dispatched for delivery prior to receipt of your request. If you are not satisfied with your order, you may direct your concerns to the KFC Customer Hotline at +63920-9623788.
KFC delivery service guarantee will apply to orders completed through the KFC PH channels only: Hotlines (8887-8888 or #887-8888), KFC Branch Direct Number, Website (http://www.kfc.com.ph), Mobile App and Messenger. KFC PH’s delivery service guarantee is applicable in select KFC stores nationwide only (food trailers not included) and is only valid for orders to be delivered during store operating hours. Our store team or call center shall notify you if the catering store is not included in the participating stores, or you may see the list of participating stores HERE.
The 30-minute Delivery Guarantee time will start after the hotline call has ended or when the checkout process is completed online. The end of the delivery guaranteed time will be based on the KFC rider’s arrival time at the gate of your villages, subdivisions, establishment, and other gated communities or at the lobby of your hotels, condominiums, buildings or hospitals. The timestamp on the KFC Delivery Tracker will determine the arrival time of the KFC Rider and will be used as proof of arrival. Should the delivery of order arrive after the guaranteed delivery time, KFC PH will give customers a free P100 KFC Gift Certificate (or email/text an e-Coupon for third-party riders), which is valid for redemption on customer’s next transaction with KFC. Paper KFC Gift Certificates are valid via dine-in, takeout, drive thru, park & go transactions only; while e-Coupons are valid for website and app delivery transactions, with minimum purchase of P100. Customers cannot use the free delivery Gift Certificate to deduct the total amount of his/her present order.
KFC shall exert reasonable efforts to meet the guaranteed delivery time. However, our 30-Minute delivery guarantee will not be applicable in case of the following: orders amounting to P1,001 and above with more than 20 food items, storms, earthquakes, floods, strike and other similar natural calamities; unavoidable heavy traffic and network signal/connectivity issues; orders from areas under Enhanced Community Quarantine or strict checkpoints; orders placed in KFC stores with promotions, activations or during holidays and events that would result to high volume traffic. KFC reserves the right to suspend, modify and revoke our delivery service depending on above reasons, situations, or conditions.
You understand and accept that for any order modifications or changes made by either the customer (by calling store/hotlines) or store manager (by calling or texting customer) because of issues or concerns on delivery details, product availability, additional requests, etc., the guaranteed delivery time will have to restart until the order has been re-confirmed. Online Delivery orders with incomplete customer and/or order details will not be accepted in the program, until the details are complete and verified. KFC Products are subject to availability at the time of delivery. Our store manager shall contact the customer right away via call or SMS to inform the customer of the unavailable product. Verification of any information may be required before restart of the service guarantee time.
For advanced orders, or for special requests that would affect the delivery service guarantee time, KFC store manager will contact the customer to coordinate on the agreed delivery time; if not 30-minutes. You agree and accept that if in any case a customer has three or more transactions at a certain time, the 30-minute delivery guarantee program will be suspended, and our KFC store manager may contact the customer to coordinate on the agreed delivery time.
Fraud, abuse or any unauthorized action relating to the delivery guarantee program, the participation in the program, or redemption of the Gift Certificate may result in the disqualification of the Customer to the 30-minute guarantee program .In case of delivery guarantee concerns, KFC PH has the right to review order history of transaction using internal system to confirm arrival or serving time.
RESTRICTION OF LIABILITY
KFC will not be liable for damages of any kind or nature or injury whatsoever, including but not limited to those caused by any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. KFC will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site. In any event, the total liability of KFC for all losses, damages, and causes of action (including but not limited to those arising from contract, tort, or negligence) will not be greater than the amount you paid to access this site, should any such liability be established.
All remarks, suggestions, ideas, graphics, or other information communicated to KFC through this site (together, the 'Submission') will forever be the property of KFC. KFC will not be required to treat any Submission as confidential, and will not be liable to pay or otherwise give consideration for Submission or any ideas in such Submissions that KFC may use for its business (including without limitation, product, or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future KFC operations. Without limitation, KFC will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Except as noted below in this paragraph, KFC will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission. Personally identifiable information that may be received at this site is provided voluntarily by a visitor to this site. This information is for internal purposes only and is not sold or otherwise transferred to third parties of KFC or to other entities who are not involved in the operation of this site. Therefore, the above right to use Submissions is subject to this limited use of this information and excludes non-retained information. You acknowledge that you are responsible for whatever material you submit, and you, bear full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
Except as described otherwise, all materials in the KFC Philippines site are made available only to provide information about KFC Philippines. KFC Philippines controls and operates this site from its headquarters in Metro Manila, Philippines and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations you are responsible for compliance with applicable local laws. Some software from this site may be subject to export controls imposed by the proper jurisdictions and may not be downloaded or otherwise exported or reexported: (a) into (or to a national or resident of ) any country to which the U.S. has placed an embargo, including without limitation, Cuba, Iran, Iraq, Libya, North Korea, Syria, or Yugoslavia; (b) to everyone on the US Treasury Department's Specially Designated Nationals list, or (c) the US Commerce Department's Table of Denial Orders. If you download or use the Software, you represent and warrant that you are not located in, or under the control of, or a national or any such country or on any such list.
The material in this site could include technical inaccuracies or typographical errors. KFC may make changes or improvements at any time. THE MATERIALS IN THIS SITE ARE PROVIDED 'AS IS' AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. KFC DISCLAIMS ALL WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KFC DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. KFC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT KFC) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.
KFC is an equal opportunity employer committed to a diverse workforce. KFC restaurants hire their own employees and establish their own terms and conditions of employment, which may differ from those described.
Either you or KFC Philippines terminate this agreement at any time. You may terminate this agreement by destroying: (a) all materials obtained from all KFC sites, and (b) all related documentation and all copies and installations(together, the 'Materials'). KFC Philippines may terminate this agreement immediately without notice if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.
These Terms and Conditions will be governed and be interpreted pursuant to the laws of Quezon City, Philippines, notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this site. KFC can revise these Terms and Conditions at any time by updating this posting. KFC products and services are available in many parts of the world. However, the KFC site may describe products and services that are not available worldwide. This site may be linked to other sites which are not maintained by KFC. KFC is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by KFC of the sites.